Privacy Policy

This Privacy Policy explains how ProptInspector operated by Resilient Forge Private Limited ("we", "our", "us") collects, uses, stores, processes, and protects the personal information of users ("you", "your") when you access or use the ProptInspector mobile application, website, or related platforms ("Services"). By continuing to use our Services, you consent to the practices described below.

1. Information We Collect & Purpose of Use

We collect several categories of information to operate the Service, perform inspections, process payments, enhance user experience, and maintain platform security.

1.1 Personal & Identity Information

Information collected:

• Name, phone number, email, residential address (if provided)
• Government ID documents (Aadhaar/PAN/Passport/Driver's License)
• User-uploaded photos, verification documents

Purpose of use:

• Identity verification, account management
• Fraud prevention, communication
• User authentication, compliance with applicable regulations

1.2 Property & Inspection Information

Information collected:

• Property address, survey/document numbers
• Ownership documents, uploaded photos/videos
• Authorization letters
• Data captured by agents (photos, videos, GPS check-ins, timestamps, notes, environmental conditions)

Purpose of use:

• Inspection scheduling
• Verification of ownership/authorization
• Preparing reports, ensuring accuracy of service delivery

1.3 Device, Technical & Location Data

Information collected:

• Device type, model, OS version
• IP address, browser type
• Crash logs, diagnostic data, usage analytics
• GPS or network-based location (if permission granted)

Purpose of use:

• Performance optimization, security monitoring
• Fraud detection, app improvements
• Route planning for field agents

1.4 Payment & Transactional Information

Information collected:

• Transaction ID, payment mode, billing address
• Invoice details, partial card info (last 4 digits)
• UPI/wallet metadata
• Tokenized/encrypted card info (only with explicit user consent)

Purpose of use:

• Processing payments, subscription renewals
• Refunds, financial reconciliation
• Dispute handling

Note: We do not store or have access to full card/bank details. These are handled by secure payment gateways.

1.5 Cookies, Analytics & Behavioral Data

Information collected:

• Session identifiers, preferences, login tokens
• Click-stream data, behavioral patterns
• Web cookies, app analytics, engagement metrics

Purpose of use:

• Enhancing navigation, storing user preferences
• Ensuring secure sessions, improving user experience
• Identifying issues

2. Information Sharing & Disclosure

We share personal information only when necessary and with strict confidentiality controls.

2.1 Operational Sharing

We may share necessary data with:

• Authorized inspection agents (property details, contact instructions)
• Payment processors (transaction details)
• Cloud hosting & database providers
• SMS/Email OTP service vendors
• Mapping and analytics providers

2.2 Legal & Compliance Sharing

Information may be shared with:

• Law enforcement agencies
• Courts
• Government regulators

Only when required under applicable law, court order, investigation, or fraud prevention.

We do not sell your personal information to any third party.

3. Data Security & Storage

We implement advanced security controls to safeguard your information, including:

• Encryption (SSL/TLS)
• Tokenization for payment data
• Secure cloud servers
• Access control mechanisms
• Firewall protection
• Intrusion monitoring
• Periodic security audits

While we follow industry-standard practices, no digital platform can guarantee absolute security. You understand the inherent risks associated with online data transmission.

Your data may be stored and processed on servers located inside or outside India, but always under strong contractual and security commitments.

4. Your Rights & Choices

You may request:

• Access to your information
• Correction of inaccurate data
• Deletion of your account or specific data
• Withdrawal of consent
• Portability of data (copy format)

These rights depend on your region's applicable laws. To exercise these rights, contact:

📧 support@resilientforge.com

We may verify your identity before fulfilling such requests.

5. Data Retention

We retain your information only as long as necessary for:

• Providing services
• Fulfilling legal requirements
• Resolving disputes
• Maintaining transactions and audit records
• Preventing fraud

Once the retention period expires, data is securely deleted or anonymized.

6. Children's Privacy

ProptInspector is not intended for children under 16 years of age. We do not knowingly collect data from minors. If such information is identified, we will immediately remove it and may disable the associated account.

This clause is required for global compliance, app store guideline adherence, and risk protection.

7. Third-Party Links

Our Services may contain links to websites or services operated by third parties. We are not responsible for their content, security, practices, or privacy policies. Users are advised to review the privacy policies of those platforms independently.

8. Changes to This Privacy Policy

We may modify or update this Privacy Policy to reflect operational, regulatory, or legal changes. Users will be notified via:

• Email
• In-app notifications
• Website updates

Continued use of the Services after updates constitutes acceptance of the revised policy.

9. Contact Information

For privacy inquiries, data requests, complaints, or clarifications:

• 📧 Email: support@resilientforge.com
• 📍 Resilient Forge Private Limited
• Registered Office: H No 46-7-35 NEHRU BAZAAR, DONDAPARTHI, Akkayyapalem, Visakhapatnam (Urban), Visakhapatnam- 530016, Andhra Pradesh