Refund Policy

1. General Policy

Refunds apply to inspection services purchased through the ProptInspector app. By booking an inspection, you agree to this Refund Policy.

2. Eligibility for Refund

Refunds may be provided under the following conditions:

Eligible Cases

• The agent did not visit the location within the promised time window.
• Service could not be provided due to our operational limitations.
• Duplicate payment or technical error.
• Inspection cancelled before agent assignment.

Non-Eligible Cases

• The agent reached the location but property was inaccessible due to the user's fault.
• Incorrect or incomplete property details provided by the user.
• Users change their mind after an agent visit is assigned.
• Issues outside our control (e.g., weather, third-party delays).
• Subscription renewals already processed.

3. Cancellation Policy

• Customers may cancel bookings before agent deployment and receive partial or full refunds depending on timing.
• Once an agent has started travel or reached the property, no refund is provided.

4. Refund Timelines

• Approved refunds will be processed within 7–14 working days.
• International payments may require additional bank time.

5. Mode of Refund

Refunds will be credited using:

• Original payment method (UPI, card, wallet, etc.)
• International refunds follow card/payment gateway norms.

6. Subscription Refund

• Users may cancel their subscription anytime.
• Refunds for unused portions are not provided unless legally required.

7. Dispute Resolution

Refund disputes can be raised at support@resilientforge.com with booking ID. We aim to resolve disputes within 7 working days.