Refund Policy

1. General Policy

Refunds apply to inspection services purchased through the ProptInspector app. Payment is taken at booking, and services are delivered only after your ownership of the property has been verified against public land records. By booking an inspection, you agree to this Refund Policy.

2. Eligibility for Refund

Refunds may be provided under the following conditions:

Eligible Cases

• The agent did not visit the location within the promised time window.
• Service could not be provided due to our operational limitations.
• Duplicate payment or technical error.
• Inspection cancelled before agent assignment.
• Ownership could not be verified against land records after payment — the booking for that property is cancelled and refunded in full at the rate paid. Any multi-property discount tier applied to your order is honoured and never re-rated downward.

Non-Eligible Cases

• The agent reached the location but property was inaccessible due to the user's fault.
• Incorrect or incomplete property details provided by the user.
• Users change their mind after an agent visit is assigned.
• Issues outside our control (e.g., weather, third-party delays).
• Subscription renewals already processed.

3. Cancellation Policy

Customers may cancel a booking and receive a refund based on when they cancel, with a minimum notice of 1 hour: more than 24 hours before the scheduled inspection — 100% refund; 12–24 hours before — 80%; less than 12 hours before — 60%; once an agent has been assigned or has started travel — no refund.

4. Refund Timelines

• Approved refunds will be processed within 7–14 working days.
• International payments may require additional bank time.

5. Mode of Refund

Refunds will be credited using:

• Original payment method (UPI, card, wallet, etc.)
• International refunds follow card/payment gateway norms.

6. Subscription Refund

Users may cancel their subscription anytime. Refunds for unused portions are not provided unless legally required.

7. Dispute Resolution

Refund disputes can be raised at support@resilientforge.com with booking ID. We aim to resolve disputes within 7 working days.